Returns & Exchanges
We want you to love your Demi Lovato Official Store gear, but if you are not completely satisfied, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that certain limited edition merchandise and digital media are final sale.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing