Frequently Asked Questions
Everything you need to know about your Demi Lovato merch order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-4 weeks depending on your location.
What is your return policy for apparel?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Final sale items and limited edition drops are not eligible for return.
How do I know which size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order is in fulfillment.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.